Privacy policy

Terms and conditions

Last updated: September 9, 2024
Effective date: August 16, 2024

This Privacy Policy describes the policies of Vision Technology Grid AS, Nesvegen 55, Eidsvoll, 2080 Eidsvoll, Norway, e-mail: Post@vtg.no, phone: +47 63 96 76 00 for the collection, use and disclosure of information that we collect when you use our website(https://vtg.vpc.no)(the “Service”). By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may change this Privacy Policy at any time without prior notice to you and will post the revised Privacy Policy on the Service. The revised policy will be effective 180 days after it is posted on the Service, and your continued access to or use of the Service thereafter will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information we collect:

We will collect and process the following personal data about you:

Name
E-mail
Mobile number
Work address
Payment information
Job title

How we collect your information:

We collect/receive information about you in the following ways:

When a user fills in the registration form or otherwise submits personal data
Interacts with the website
From public sources

How we use your information:

We will use the information we collect about you for the following purposes:

Marketing/promotion
User account creation
Enforcement of terms and conditions
Payment processing
Customer support
Administration
Targeted advertising
Handling of customer orders
Protection of the website
Dispute resolution
User account administration
If we wish to use your information for other purposes, we will ask for your consent and only use your information for the purpose(s) you have consented to, unless we are required to do otherwise by law.

How we share your information:

We will not transfer your personal data to any third party without obtaining your consent, except in limited circumstances as described below:

Advertising services
Legal entities
Analytics
Collection services
Data collection and processing

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it longer than is necessary to fulfill the stated purpose.
We may also disclose your personal information for the following: (1) to comply with any applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates the rights of third parties. If the Service or our company is merged with or acquired by another company, your information will be one of the assets transferred to the new owner.

Retention of your information:

We will retain your personal data with us for 90 days to 2 years after users terminate their accounts, or for as long as we need it to fulfill the purposes for which it was collected, as described in this Privacy Policy. We may need to retain certain information for longer periods of time, for example to comply with statutory reporting, or for other legitimate reasons such as enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregated information, which does not identify you (directly or indirectly), may be stored indefinitely.

Your rights:

Depending on applicable law, you may have the right to access, rectify or erase your personal data, or receive a copy of your personal data, restrict or object to the active processing of your data, request us to transfer your personal data to another entity, withdraw consent you have given us for the processing of your data, have the right to lodge a complaint with a public authority and other rights that may be relevant under applicable laws. To exercise these rights, you can write to us at Post@vtg.no. We will respond to your request in accordance with applicable law.

You can choose to opt-out of direct marketing communications or profiling we carry out for marketing purposes by writing to us at Post@vtg.no.
Please note that if you do not allow us to collect or process required personal data or withdraw consent to process it for required purposes, you may not be able to access or use the services that require this information.

General Information, Shipping, returns and complaints

Here you can read about General information, shipping, returns and reclamation – General Information

Cookies, etc.

To learn more about how we use these and your choices in relation to these tracking tools, please see our cookie policy.

Safety:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and we therefore cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Complainant/Data Controller:

If you have any questions or concerns about the processing of your information held by us, please email our Complaints Officer at Vision Technology Grid AS, Nesvegen 55, 2080 Eidsvoll, Norway, email: Post@vtg.no. We will address your concerns in accordance with applicable law.

Terms & Privacy

Terms & Conditions

Vision Technology Gird AS is responsible for the processing of personal data as described in this privacy policy. In this privacy statement, we explain what kind of personal information we store and how we process it. This privacy policy applies to: https://vtg.no/

Personal data we collect and process

We process the following categories of personal data:

  • Basic information: Name, date of birth, company name, organization number
  • Contact information: Address, phone number, email address
  • Account and profile information: Settings, preferences
  • Payment information: Transaction information, means of payment
  • Customer history and customer engagement: Order and delivery details, shopping cart movements, discount codes, loyalty program information, active products and agreements as well as products and services you have had in the past, how much and how often they are used, status of products/services
  • Customer activity: Reading and action history from apps, websites or electronic communications we send out. As well as technical information about the devices you use.
  • Cookies: see our information about cookies here – https://vtg.vpc.no/cookie-erklaering-eu/

The personal data is collected directly from you through information you provide to us and in connection with your use of our services and products.

  • Credit rating

How we use the personal data

Delivery of service / conclusion of agreement

We use your personal data to fulfill our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Customer relationship management

We use your personal data to administer our customer relationship with you. This may, for example, be customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Analysis, business development and service improvement

We work continuously to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We customize the user experience and communication to your customer relationship and we use personal data for this. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example when you receive emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the opportunity to opt out of parts of this processing by, for example, opting out of receiving emails from us. In addition to this, we may also ask for your consent to use your personal data for so-called profiling, where we derive interests and needs based on your personal data. The purpose of profiling will be to make our marketing more relevant.

System monitoring, troubleshooting etc.

We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, fraud and crime detection

We process personal data in our efforts to protect our users and ourselves against fraudulent activity, misuse and criminal acts. The legal basis for processing personal data for this purpose is our legitimate interest.

Comply with legal obligations

In some cases, we are required to process personal data in order to comply with other legal obligations. An example of this is information related to sales, which we are obliged to record and store in accordance with the Bookkeeping Act. The legal basis for processing personal data for this purpose is that the processing is necessary to comply with a legal obligation to which we are subject.

Your rights

If you wish to exercise any of your rights, please contact us at Post@vtg.no.

Right to access your own information

You can request a copy of all data we process about you. Please contact us at the email address above to exercise your right of access.

Right to rectification of personal data

You have the right to ask us to correct or supplement information that is incorrect or misleading.

The right to erasure of personal data

You have the right to have your personal data deleted without undue delay. You can therefore ask us to delete information about yourself at any time. However, please note that information that we are required to retain for other legal obligations (such as the Bookkeeping Act) will not be deleted.

Restriction of processing of personal data

In some situations, you can also ask us to restrict the processing of data about you. You do this by managing consents or reservations in our solutions.

Object to a processing of personal data

If we process data about you on the basis of our duties or on the basis of a balancing of interests, you have the right to object to our processing of data about you. You do this by managing consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. Please contact us at the email address above to get your personal data disclosed.

You can complain about our processing of personal data

We hope you will let us know if you think we do not comply with the rules in the Personal Data Act. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to the Norwegian Data Protection Authority.

This privacy policy is based on a privacy policy template from gdprcontrol.no