General Terms and Conditions of Sale and Delivery

1. Validity

These terms of sale apply to any sale of goods from VTG unless other terms have been agreed in writing. By placing an order, the buyer is deemed to have accepted the terms of sale. A valid agreement does not exist until VTG has confirmed the order.
If the product is discontinued or cannot be obtained, the customer will be informed and the order is considered canceled.

2. Technical information

Technical information given in brochures and other advertising material is for guidance only and must not be regarded as final and binding.
If similar information is included in the order confirmation or other contractual document, it is deemed to be binding. Technical data provided must always be understood with the tolerances that are common practice in the industry.

3. Prices

All prices are quoted exclusive of VAT, freely delivered from VTG’s warehouse. Any transportation of goods from the warehouse to the buyer must be paid for separately by the buyer.
VTG may change prices in the event of changes in supplier prices, customs duties, taxes and exchange rates. We reserve the right to make errors in prices and specifications.

4. Terms of payment

The purchase price is due for payment in accordance with the invoice. Invoices will be sent by e-mail/EHF, if an invoice is requested by post, a fee of NOK 55 per invoice will be charged. 55,- per invoice. In the event of late payment, 9.5% interest per annum will be charged. In addition, a reminder fee of NOK. 62 per reminder.

5. Terms of delivery

The goods are delivered free VTG’s warehouse unless otherwise agreed in writing. The risk is transferred to the buyer upon delivery. The stated delivery time is indicative.
In the event of a significant change in the delivery time, VTG shall notify the Buyer. If the goods are to be sent to the buyer, you must state exactly where the goods are to be delivered. The minimum amount for this is NOK 295. In the case of door-to-door delivery, the recipient will be charged NOK. 50,- if the wrong postal code is stated.
This is due to the post office’s new penalty postage in connection with the wrong postal code for door-to-door delivery. Delivery is considered to have taken place when the goods are made available to the customer at VTG’s warehouse or when the goods are handed over to the carrier or the postal service.

6. Sales collateral

VTG has a sales pledge on the delivered goods until the purchase price with any interest and costs has been paid, cf. Sections 3-14 et seq. of the Mortgage Act. Until this has happened, the Buyer shall not be entitled to pledge, sell or otherwise transfer the goods from the stated delivery address without VTG’s written consent. The Buyer otherwise undertakes to treat goods subject to a sales pledge with due care and to keep them insured in the event of loss or damage.

7. Guarantee

VTG warrants the goods against manufacturing defects in accordance with the manufacturer’s warranty provisions. Otherwise, section. 9.

8. Complaints and defects
The buyer is obliged to inspect the goods upon receipt. Obvious defects must be reported within 5 days of receipt. Defects that can only be discovered after assembly and test driving must be reported as soon as they are found. The right to claim the defect shall lapse in any event if the buyer has not complained about the defect within one year of delivery.
In the event of defects that can be attributed to VTG and that existed at the time of delivery, VTG will, at its own discretion and at its own expense, rectify the defect, make a replacement delivery or give a price reduction. Beyond this, the Buyer may not exercise any remedies for breach of contract. Demo goods are only sold with a guarantee and cannot be returned.

9. Returns

Goods are not normally returned. Only in the case of special agreements can goods be returned after approval from VTG’s returns department. In such cases, the goods must be unopened, in original packaging that is intact and unmarked. In the event of a return, the customer will be charged a fee of 25% or a minimum of NOK. 350,-. Returns are made at the buyer’s expense and risk. The customer must fill out a return form that will be sent from VTG, which must be included with the shipment.

10. Liability for damages

Any liability in damages for VTG shall in any event be limited to directly documented losses caused by VTG’s negligence. Liability for damages shall not include consequential or indirect losses, such as loss of production or turnover, loss of profit on resale or any other form of consequential loss. In any event, the liability is limited to the value of the delivered goods.

11. Transfer of ownership

Rights and obligations under this agreement may not be transferred to a third party without the written consent of the other party.

12. Order item / Coffee item

Ordered goods/customized goods cannot be returned and are considered binding at the time of ordering. The same conditions apply to specially configured hardware/software.

13. Additions or amendments to the Agreement

Additions or amendments to this agreement shall be made in writing.

14. Disputes

The parties shall as far as possible seek to resolve disputes under this agreement through negotiations. If such negotiations are unsuccessful, either party may demand that the matter be settled with final effect in accordance with Norwegian law by the Norwegian courts. Øvre Romerike District Court is adopted as the venue.

15. Email with product news

As part of VTG’s standard terms and conditions, you may receive emails with product news and offers, if you do not wish to receive this, please contact VTG. Information and prices provided in connection with this are considered confidential information between the recipient and the sender.